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QUESTION 1
Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 2
When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 3
What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Correct Answer: ABD Section: (none) Explanation
Explanation/Reference:
QUESTION 4
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Correct Answer: DE Section: (none) Explanation
Explanation/Reference:
QUESTION 5
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 6
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Cisco 642-164 tests containing questions that cover all sides of tested subjects that help our members to be prepared and keep high level of professionalism. The main purpose of Cisco 642-164 exam is to provide high quality test that can secure and verify knowledge, give overview of question types and complexity that can be represented on real exam certification
QUESTION 7
What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 8
What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 9
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
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