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QUESTION 70
Which step would you use to get information about the number of contacts currently in queue?
A. Get Contact Info
B. Get Session Info
C. Get Call Contact Info
D. Get Reporting Statistics

Correct Answer: D Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 71
How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?
A. Configure it as a Generated Prompt.
B. Configure it as a Random Container Prompt.
C. Configure it as an Escalating Container Prompt.
D. Configure it as a Concatenated Container Prompt.

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 72
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + IVR ports

Correct Answer: B Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 73
What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C D. IVR ports + agent phones

Correct Answer: B Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 74
What does it mean for a variable in the Application Editor to be defined as a parameter?
A. The variable can be used to pass data to and from subflows.
B. The value for that variable can be supplied via Application Configuration in Application Administration.
C. The value for that variable is defined by the calling application.
D. The variable can be used in conditional steps.
E. The variable can be used to pass data to and from VoiceXML applications.

Correct Answer: B Section: 55-74 Explanation
Explanation/Reference:

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