Index

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Question: 1
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond? A, Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage. so the repair will be free.
C. Apples warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Answer: D
Question: 2
Which of the following is NOT a valid power saving technique in recent Macintosh computers?
A. Activate automatic display sleep.
B. Activate automatic hard disk sleep.
C. Use wireless networks instead of wired networks.
D. Set up locations optimized for different environments.
E. Quit all the communications applications that may use the modem.
Answer: C

Question: 3
What is the proper way to calibrate the main battery in a MacBook?
A. Charge the battery while running the Battery Calibration Utility.
B. The battery is calibrated out of the box; no further steps are needed.
C. Charge the battery overnight Make sure battery status indicates 100% before disconnecting AC adapter.
D. Charge the battery f4Iy. Wait 2 hours. Run the Mac Book on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
E. Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
Answer: D

Question: 4
A power adapter originally supplied with a MacBook can charge a MacBook Pro’s main battery while it is powered on.
A. True
B. False

Answer: B
Question: 5
A power adapter originally supplied with a MacBook Pro can charge a MacBook’s main battery while it is powered on.
A. True B, False
Answer: A

Question: 6
Which of the following can permanently damage an LCD disp1ay?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen sr.
D. Turning brightness up too high.
Answer: A

Question: 7
Examine the exhibit. What is the correct name for this type of pixel anomaly?

A Dark dot defect
B. Stuck sub-pixel
C. Bright dot detect D, Vertical TAB fault
Answer: D

Question: 8
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use fluorescent lights.
B. Both types of displays use light emitting diodes.
C. Both types of displays are diagnosed identically.
D. Both types of displays have components that are individually replaceable.
Answer: C

Question: 9
The best piece of information vu can obtain to properly determine the correct AppleCare name for any Mac is___.
A. the EMC number
B. the serial number
C. the MAC address
D. the model number
Answer: 8 Question: 10
A customer brings a Power Mac 65 to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT TWO A GSX
B. Console
C. System Profiler
D. About This Mac
E. Apple Name Tool
F. Apple Hardware Test
G. Apple Support website
Answer: AG

Question: 11
Where is the best place for a customer 10 look for information about locating her Macs serial number?
A. Downloads
B. Discussions
C. Service News
D. User’s manual
Answer: D

Question: 12
Which THREE of the following components should you be very careful with. when working inside an Apple portable? SELECT THREE
A. Plastic tab
B. Snail screw
C. Ribbon cable
D. Deflection coil
E. Anode aperture
F. Flyback transformer

Answer: ABC
Question: 13
Examine the exhibit. What AirPort Extreme (Gigabit) port does the number 3 identify?

A. USB
B. LAN C.WAN
D. Power
E. FireWire
Answer: C

Question: 14
Which of the following is NOT one of the security features available with the AirPort Extreme (Gigabit) Base Station?
A. Bonjour
B. WAN Privacy
C. Closed Network
D. Password protection
E. WEP or WPA encryption
F. Timed MAC address access controls
Answer: A

Question: 15
A customer setting t small business with a wireless network wants to ensure that both the PCs running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (Gigabit) Base Station would provide that encryption?
A. DSSS
B. WAN privacy
C. Wired Equivalency Privacy (WEP)
D. Access control by MAC address

Answer: C Question: 16
Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE
A. Are just wired computers affected?
B. Are just wireless computers affected?
C. Can the customer print to a USB printer
D. What is the computer’s processor speed?
E. What is the URL of the website the customer is attempting to access?
F. Are any hubs, routers, or other computers connected to the network?
Answer: ABF

Question: 17
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _____.
A. Soft reset
B. Hard reset
Answer: A

Question: 18
If an AirPort Extreme Base Station stopped responding, has network accessibility issues,
or needs to be reverted back to default factory configuration, you should perform a
________.
A Soft reset

B. Hard reset
Answer: B

Question: 19
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
A. Check for signal interference.
B. Make sure Bluetooth is turned on.
C. Update Bluetooth software on the Mac.
D. Verify Bluetooth peripheral hardware batteries are charged.
E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
Answer: E

Question: 20
You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?
A. Yes
B. No

Answer: A Question: 21
You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
A. Faulty power supply
B. Faulty optical drive
C. Faulty LCD panel
D. Faulty video card

Answer: A
Question: 22
Examine the exhibit. Which of these is a valid memory configuration for a Mac Pro (Early

A Configuration A: Two DIMMs on top riser card. four DIMMs on bottom riser card.
B. Configuration B: Four DIMMs on top riser card, two DLMMs on bottom riser card.
Answer: B
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QUESTION 37
What is the value of “myIndex” in ActionScript?
var myString = new String(“Hello World”); var myIndex = myString.indexOf(“o”);
A. 4
B. 5
C. 7
D. 8

Correct Answer: A QUESTION 38
Five movie clips are placed on the main Timeline of a movie, each with an onMouseDown event handler. When the movie plays and the Stage is clicked, which of the five movie clips onMouseDown event handlers will be invoked?
A. all of the movie clips
B. movie clip on the topmost layer in the timeline
C. all movie clips under the mouse pointer at the time of the click
D. only the topmost movie clip under the mouse pointer at the time of the click

Correct Answer: A QUESTION 39
What assigns an array of three elements to the variable myList?
A. myList = “a,b,c”;
B. myList = ;
C. myList = “a,b,c”.split(“,”);
D. myList = new Array(“a,b,c,”);

Correct Answer: C QUESTION 40
What returns the string value “red” assuming node is equal to color in the XML below? (Choose TWO) <color>red</color>
A. node.nodeValue
B. node.firstChild.nodeValue
C. node.textNode.nodeValue
D. node.childNodes.nodeValue
E. node.childNodes.nodeValue

Correct Answer: BE
QUESTION 41
What keyword is used to implement inheritance when using ActionScript 2 syntax?
A. proto
B. inherits
C. extends
D. prototype

Correct Answer: C
QUESTION 42
If the local date is Sunday, June 2, 2003 and the lines of ActionScript are executed, what is the value of myDay?
var my_date:Date = new Date(); var myDay:Number = my_date.getDay();
A. 0
B. 1
C. 2
D. Sun
E. Sunday

Correct Answer: A
QUESTION 43
Code on the main Timeline of a movie:

stop_btn.onRelease = function() {
this.stop();
stop();
}

What code will halt the movie on the main Timeline when the button is clicked?

A. stop()
B. this.stop()
C. both this.stop() and stop()
D. neither this.stop() nor stop()

Correct Answer: A
QUESTION 44
What correctly demonstrates how to initialize an object named “myObject” with a property named “myProperty”?
A. myObject = newObject {‘propertyValue’};
B. myObject.myProperty = new Object {“propertyValue”};
C. myObject = new Object (); myObject.myProperty = ‘propertyString’;
D. myProperty = newObject {}; myObject.myProperty = ‘propertyString’;

Correct Answer: C
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QUESTION 72
The function below is added to the main Timeline:
function person(name) {
return(name);

}
How is this function accessed from within a movie clip that is on the main Timeline? (Choose TWO)

A. _parent.person(“Jon”);
B. this.person(“Jon”);
C. _root.person(“Jon”);
D. _level1.person(“John”);
E. _parent._parent.person(“Jon”);

Correct Answer: AC
QUESTION 73
What best defines a breakpoint?
A. location set in a code where the debugger stops
B. point in a loop statement where the loop is broken out of
C. section of code that throws an error
D. point where the break keyword in a script is used

Correct Answer: A
QUESTION 74
What code displays the current date (based on the user’s clock setting) formatted like “3/31/2004” in the dynamic text field instance named “my_txt”?
A. var d:Date = new Date(); my_txt.text = d.getMonth()+1+”/”+d.getDate()+1+”/”+d.getYear();
B. var d:Date = new Date(); my_txt.text = (d.getMonth()+1)+”/”+d.getDate()+”/”+d.getFullYear();
C. var d:Date = new Date(); my_txt.text = (d.getMonth()+1)+”/”+(d.getDate()+1)+”/”+d.getFullYear();
D. var d:Date = new Date(); my_txt.text = d.getMonth()+”/”+d.getDate()+”/”+d.getYear();

Correct Answer: B
QUESTION 75
What class has an addListener() method?
A. Mouse
B. Array
C. MovieClip
D. Button
Correct Answer: A
QUESTION 76
What method is used to remove white space between nodes in an XML document?
A. Call the XML.ignoreWhite() method before loading.
B. Call the XML.stripWhiteSpace() method immediately after loading.
C. Use String.split(” “).join(“”) on a string representation of the XML object.
D. Set XML.ignoreWhite = true, before loading the document.
Correct Answer: D
QUESTION 77
What ensures all implementing classes will have a particular set of methods?
A. polymorphism
B. interfaces
C. movie clips
D. behaviors

Correct Answer: B
QUESTION 78
What statement creates a local variable that is destroyed after the function has completed execution?
A. var myValue = 5;
B. dim myValue = 5;
C. local myValue = 5;
D. set myValue = 5;

Correct Answer: A
QUESTION 79
A button instance is named circle_btn. ActionScript is placed on the main Timeline so that when the button is clicked a movie clip instance named rec_mc ‘ s width is changed to 100. What is the best code to perform this action?
A. circle_btn.onRelease = function() { this.width=100; }
B. circle_btn.onRelease = function() { rec_mc._width=100; }
C. circle_btn.onRelease = function { rec_mc._width=100; }
D. circle_btn.onRelease { rec_mc._width=100; }

Correct Answer: B
QUESTION 80
What is the value of “myIndex” in ActionScript? var myString = new String(“Hello World”); var myIndex = myString.indexOf(“o”);
A. 8
B. 7
C. 4
D. 5
Correct Answer: C

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QUESTION 42
How is the right-click Control-click Macromedia Flash Player menu disabled? (Choose TWO)
A. Use the setMenu function in JavaScript.
B. Disable Display Menu in the Publish Settings dialog.
C. Add _root.menu=false to the first frame of the movie.
D. Set menu to false in the EMBED and PARAM HTML tags.
E. Set Window mode to Transparent Windowless in the Publish Settings dialog.
Correct Answer: BD
QUESTION 43
What happens when a layer is made a guide layer in Macromedia Flash?
A. Bitmaps become visible.
B. The layer is not exported with the SWF.
C. Objects will only snap to other objects residing on the same guide layer.
D. Objects from other layers will only be visible when overlapping objects from the guide layer.

Correct Answer: B QUESTION 44
What panel is used to define the height and width of a Flash movie?
A. Info panel
B. Scene panel
C. Project panel
D. Transform panel
E. Properties panel

Correct Answer: E QUESTION 45
What are the maximum dimensions (height x width) for a SWF file to be viewable at 100% in all browsers and monitor resolutions?
A. 440 x 300
B. 550 x 400
C. 640 x 480
D. 800 x 600

Correct Answer: B QUESTION 46
What is enabled/disabled by the circled option in the exhibit?

A. Snap Align
B. Snap to Guides
C. Snap to Pixels
D. Snap to Objects

Correct Answer: D
QUESTION 47
What command is used to separate all objects on a frame into individual layers?
A. Break Apart
B. Insert New Layers
C. Separate Objects
D. Distribute to Layers
Correct Answer: D
QUESTION 48
What evokes the onSoundComplete event?
A. Sound object started.
B. Sound is finished playing.
C. Sound file is dynamically loaded.
D. Sound is downloaded and no longer streaming.

Correct Answer: B
QUESTION 49
What is the correct ActionScript syntax for animating a movie clip instance, my_mc, horizontally across the stage?
A. my_mc.onEnterFrame = function () { if(_y <= 550) { _y+1; }}
B. my_mc.onEnterFrame = function () { if(this._y <= 550) { this._y++; }}
C. my_mc.onEnterFrame = function() { if(_x <= 550) { _x+1; }}
D. my_mc.onEnterFrame = function() { if(this._x <= 550) { this._x++; }}

Correct Answer: D
QUESTION 50
What statements are correct about shape tweens? (Choose TWO)
A. Only 1 keyframe is needed.
B. Each keyframe must contain symbols.
C. Each keyframe must not contain symbols.
D. A light blue arrow in the timeline denotes a shape tween.
E. It must have at least 2 keyframes in order to create a shape tween.
Correct Answer: CE
QUESTION 51
What MovieClip property is used in ActionScript to make an object move horizontally across the stage?
A. _x
B. _y
C. _coord
D. _position
Correct Answer: A
QUESTION 52
What sound format is NOT supported in Flash?
A. AU
B. AIF
C. MP3
D. SND
E. WAV

Correct Answer: D
QUESTION 53
What data format does the LoadVars object require?
A. Hierarchical
B. Name, Value
C. Row, Column
D. Macromedia Flash Data Format (FDP)

Correct Answer: B
QUESTION 54
What options are applicable for use as a Motion guide? (Choose two)
A. Grid
B. Filled shape
C. Connected line
D. Graphic symbol
E. MovieClip object

Correct Answer: BC
QUESTION 55
What is loadMovie capable of loading? (Choose TWO)
A. GIF
B. WMF
C. SWF
D. JPG
E. PNG

Correct Answer: CD
QUESTION 56
What type of animation requires two keyframes that each contains an instance of the same symbol?
A. ActionScript animation
B. shape tween animation
C. motion tween animation
D. frame shape animation
E. frame by frame animation
Correct Answer: C
QUESTION 57
What class is used to access the video of a web-cam?
A. Video class
B. Display class
C. Camera class
D. InputOutput class
Correct Answer: C QUESTION 58
What MovieClip event handler is used to make a script that executes every frame?
A. onLoad
B. onSetFocus
C. onFrameLoad
D. onEnterFrame

Correct Answer: D QUESTION 59
What effect does setting the Sync to Stream have on a sound playing in your timeline?
A. Synchronizes your timeline to your sound.
B. Streams a sound through the Flash Player without regard to frame rate.
C. Causes the sound to play immediately, whether or not the timeline is animating.
D. Plays a sound continually until the final frame of the main Timeline when it contains an animation.

Correct Answer: A QUESTION 60
Given the exhibit, what will happen to the effect applied to the sound during playback?

A. fade in, peak in the middle and then fade out at the end
B. begin at full volume, fade out in the middle, then fade back up to full volume at the end
C. start in the left channel only, pan to the right and then back to the left channel again.
D. start in the right channel only, pan to the left and then back to the right channel again.

Correct Answer: A
QUESTION 61
A SWF resides in a directory called “flash”, which is contained in a directory called “MySite”. MySite also contains a directory called “links”, which contains the file “newpage.html”. What code in SWF would open newpage.html in a new browser window?
A. getURL(“../newpage.html”, “_self”);
B. getURL(“../links/newpage.html”, “_top”);
C. getURL(“links/newpage.html”, “_blank”);
D. getURL(“../links/newpage.html”, “_blank”);

Correct Answer: D
QUESTION 62
What effect does “Track as Menu Item” have when building a menu from Button objects?
A. aligns buttons to grid
B. disables buttons outside of the menu
C. automatically sends user data to the output window
D. allows other buttons to receive mouse release events

Correct Answer: D
QUESTION 63
What methods are used to pass variables out of Macromedia Flash MX 2004 to a server side solution? (Choose THREE)
A. getURL
B. #include
C. LoadVars
D. loadMovie
E. GotoAndStop

Correct Answer: ACD
QUESTION 64
What is the video format required for streaming video?
A. AVI
B. FLV
C. SWV
D. MPG
E. MOV
Correct Answer: B
QUESTION 65
What is the state where the color of the content does not matter in a Button symbol?
A. Up
B. Hit
C. Over
D. Down
E. Undefined
Correct Answer: B
QUESTION 66
What file types can be loaded into a SWF at runtime with a MovieClipLoader object? (Choose TWO) A. WAV
B. JPG
C. MP3
D. SWF
E. FLV

Correct Answer: BD
QUESTION 67
What does the “to Stage” button on the Align panel do?
A. evenly spaces out the selected objects on the Stage
B. orientates the alignment choice of object(s) to the Stage
C. alters the registration points of the selected objects on the Stage
D. arranges the currently selected objects among themselves on the Stage

Correct Answer: B
QUESTION 68
What is an important reason for having a clean and well-labeled movie structure?
A. makes movie smaller
B. makes movie run faster
C. helps when working with a team
D. target audience will appreciate it

Correct Answer: C
QUESTION 69
Where is the specified unit of measurement used on rulers changed?
A. Edit > Preferences
B. Modify > Documents
C. File > Publish Settings
D. View > Rulers > Preferences
Correct Answer: B
QUESTION 70
What is true about guide layers?
A. visible in SWFs
B. only contain symbols
C. can mask other layers
D. used as layout and design aids

Correct Answer: D
QUESTION 71
What is a reasonable size for a Flash movie if your screen resolution requirement dictates that your target audience will be using computers with 800×600 resolution?
A. 740 x 960
B. 740 x 500
C. 800 x 600
D. 960 x 740
E. 1024 x 760

Correct Answer: B
QUESTION 72
What option is helpful in using guides?
A. Hide edge
B. Show grid
C. Snap to grid
D. Snap to guide
E. Snap to pixel

Correct Answer: D
QUESTION 73
What method loads external JPG images into a MovieClip instance?
A. getURL();
B. loadMovie();
C. loadImage();
D. loadMovieNum();

Correct Answer: B
QUESTION 74
How can aliased text help users?
A. embedded fonts
B. non-standard character sets
C. legibility of text at larger font sizes
D. legibility of text at smaller font sizes

Correct Answer: D
QUESTION 75
How are specific frames designated as printable from the Macromedia Flash Player?
A. assign each frame the label “#p”
B. set Formats in the Publish Settings
C. place an onPrint action on each frame
D. set Page Setup in the Macromedia Flash program
Correct Answer: A
QUESTION 76
What is the feature that allows viewing of the contents of frames surrounding the current frame?
A. show all
B. distribute all
C. span frames
D. display frames
E. onion skinning
Correct Answer: E
QUESTION 77
What file formats can the Flash Player load in at run-time using the loadMovie command? (Choose TWO)
A. GIF
B. PNG
C. SWF
D. JPEG
E. MP3 File

Correct Answer: CD
QUESTION 78
What Macromedia Flash elements can be assigned instance names? (Choose THREE)
A. Layers
B. Frames
C. Buttons
D. Tweens
E. Text Boxes
F. MovieClips

Correct Answer: CEF
QUESTION 79
What best describes the purpose of setInterval?
A. defines the SWF frame rate dynamically, at runtime
B. repeats calls to a function every set number of milliseconds
C. creates a function that repeats every set number of frames
D. creates a function that executes once at a specified point in the future

Correct Answer: B
QUESTION 80
What command removes an interval created with setInterval?
A. deleteInt()
B. clearInterval()
C. interval.cancel()
D. removeInterval()
Correct Answer: B
QUESTION 81
What CANNOT be assigned ActionScript? (Choose TWO)
A. Frame
B. Keyframe
C. Graphic instance
D. Button instance
E. MovieClip instance
Correct Answer: AC
QUESTION 82
What may NOT be used in the timeline of a Button symbol?
A. Sound B. ActionScript
C. Graphic symbol
D. MovieClip symbol

Correct Answer: B
QUESTION 83
To what can ActionScript be added? (Choose TWO)
A. frame in a button
B. frame in the main Timeline
C. frame in a Bitmap symbol
D. frame in a Graphic symbol
E. frame in a MovieClip symbol

Correct Answer: BE
QUESTION 84
What property of myMC is referenced in order to rotate a MovieClip instance named myMC using ActionScript?
A. myMC.rotate
B. myMC.offSet
C. myMC._degrees
D. myMC._rotation

Correct Answer: D

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QUESTION 57
Which three tasks can an agent perform using email? (Choose three.)
A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk

Correct Answer: ABC Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 58
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco Unified CCX Engine
C. Cisco Unified Operations Manager
D. Cisco Unified Communications Manager
E. Recording Component F. Informix DB

Correct Answer: BEF Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 59
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?
A. 50
B. 150
C. 300
D. 400

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 60
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?
A. 150
B. 200
C. 300
D. 400

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 61
Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)
A. IVR System Prompts
B. Cisco Supervisor Desktop
C. Unified Communications Operating System
D. Cisco Unified Communications Manager
E. Workforce Management

Correct Answer: AC Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 62
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administration
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administration

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 63
Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?
A. IPC Resource Calculator
B. CTI Port Calculator
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified CCX Applications Administration

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 64
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
A. one language for both the CAD and the CSD
B. one language for the CAD and a different language for the CSD
C. two languages for the CAD and one language for the CSD
D. two languages for both the CAD and the CSD

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 65
Which statement is true about the default script field when adding an application?
A. When a caller does not enter a choice in a Menu step, it will execute the default script.
B. Any problems running the configured script will cause the default script to be executed.
C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Correct Answer: B Section: 55-74 Explanation Explanation/Reference:
Explanation:
QUESTION 66
Which step can be used to trap runtime script errors and recover gracefully?
A. Set
B. Call Subflow
C. On Exception Goto
D. Get Reporting Statistic

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 67
Which two steps check out a database connection from the connection pool? (Choose two.)
A. DB Get
B. DB Read
C. DB Write
D. DB Release

Correct Answer: BC Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 68
If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful

Correct Answer: B Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 69
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
A. Menu
B. Get Digit String
C. Get Call Contact Info
D. Extended Get Digit String

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
Explanation:

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QUESTION 71
What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout

Correct Answer: ABD Section: (none) Explanation
Explanation/Reference:
QUESTION 72
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel

Correct Answer: DE Section: (none) Explanation
Explanation/Reference:
QUESTION 73
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 74
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 75
What is a benefit of using sub flows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows

Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 76
What formula do you use to calculate the number of Voice Gateway ports?
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 77
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 78
When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.
D. Yes, but they must be manually created in both flows and have the same name.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 79
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the agent who has been in the Available state for the longest amount of time
B. the next available agent with the highest priority, as determined by the agent order in the Resources list
C. the next available agent, based on the last agent selected and the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 80
Which phone type has the following support matrix for Cisco Unified Contact Center Express? version 4.0 unsupported
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
version 4.5 supported version 5.0 supported
A. SIP
B. H.323
C. MGCP
D. SCCP

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 81
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?
A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool

Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 82
What can help expose problems with script logic or validity by simulating the execution of a script?
A. Alarm and Trace Configuration
B. debug session
C. script validation
D. script refresh

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 83
When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to determine the agent’s next state?
A. Automatic Work
B. Automatic WrapUp
C. Prompt for this CSQ
D. Service Level settings
E. Resource Pool selection

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
QUESTION 84
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
A. sending email and HTTP-based trigger
B. a wrap-up timer
C. keystroke macros
D. supervisory recording
E. agent-to-agent text chatting

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 85
Which criterion can be used to control the actions of supervisor workflows?
A. average talk duration
B. number of agents logged in
C. number of calls abandoned
D. duration of oldest call in queue

Correct Answer: D Section: (none) Explanation
Explanation/Reference:

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QUESTION 27
Which workingcolor space should you use for Web images?
A. Apple RGB
B. Color Match RGB
C. Adobe RGB (1998)
D. sRGB iec61966-2.1

Correct Answer: D QUESTION 28
You are correcting images that will be incorporated into a Web site. Your primary audience will be viewing the images on Windows-based computers. You want to simulate how the images will appear on the majority of their monitors.
Which value should you enter for the Gamma setting in the Adobe Gamma dialog box?
A. 1.0
B. 1.8
C. 2.0
D. 2.2

Correct Answer: D QUESTION 29
What is a reason for using the Proof setup command?
A. to establish a CMYK working color space
B. to convert to the CMYK working color space
C. to convert a document to an arbitrary ICC profile for printing a proof
D. to preview how a document appears when output to a profiled device Correct Answer: D
QUESTION 30
What is a use of the Color Management Policies section of the Color Settings dialog box?
A. establishes the working color spaces used when editing images
B. establishes whether or not dithering is used when converting between color space
C. establishes procedures when reading and embedding profiles upon opening and saving
D. establishes which conversion method is used when converting from color space to another

Correct Answer: C QUESTION 31
You want to apply a preset pattern to specific areas of an existing image without affecting the original color. What should you do?
A. use the Pattern Stamp tool on a Pattern fill layer
B. use the Pattern Stamp tool with a blending mode of color
C. use the Brush tool on a Pattern fill layer, painting with black
D. use the Pattern Stamp tool with a blending mode of luminosity

Correct Answer: D QUESTION 32
You have been editing an image. You want to restore portions of the image to the state they were in when the document was opened by painting. You would like the effect to be greater with slower brush strokes, in a manner similar to a traditional airbrush.
Which tool should you use?
A. the Airbrush tool
B. the Eraser, with only the Airbrush option checked
C. the History Brush tool, with the Airbrush option checked
D. the Eraser, with only the Erase to History option checked

Correct Answer: C QUESTION 33
Which statement about the Dual Brush option in the Brushes palette is true?
A. You can adjust the color of the secondary brush tip.
B. You can adjust the angle of the secondary brush tip.
C. You can adjust the Blending mode of the secondary brush tip.
D. You can adjust the airbrush behavior of the secondary brush tip.

Correct Answer: C QUESTION 34
You want to crate a gradient that transitions from green to transparent to red. What should you do?
A. selecting the Gradient tool with the Reflected option checked; then create a green to red gradient
B. select a Gradient tool with the transparency option checked; then create a green to red gradient
C. use the Gradient editor to add a black opacity stop in the center of a green to red gradient; then create a green to red gradient
D. use the Gradient editor to add a white opacity stop in the center of a green to red gradient; then create a green to red gradient

Correct Answer: D QUESTION 35
You are creating a Web-based image library for a company intranet site. Image quality is the most important parameter to consider; file size is a low priority. The images are all photographs.
Which file format should you use?
A. GIF
B. JPEG
C. PNG-8
D. PNG-24

Correct Answer: D QUESTION 36
You have created a drop shadow for an object. The shadow needs to fade smoothly over the background color of a Web page. You choose File>Save for Web, and select GIF as the file type.
What else should you do?
A. set the Color Reduction Algorithm to Adaptive
B. set the Matte color to the background color of your page
C. check the Transparency button and click the mask icon to select a channel mask
D. click the transparency icon and then select the background color in the color table

Correct Answer: B QUESTION 37
You choose File>Save for Web, and select the JPEG file format. What happens when you select the Progressive checkbox?
A. It applies selective compression to the image.
B. It uses adaptive color transitions in the image.
C. It makes the image download in multiple passes.
D. It compares animation frames and ignores redundant pixels.

Correct Answer: C QUESTION 38
You have created an image map in Adobe ImageReady. When the user clicks on the link in their browser, you want the link to display in a new window. Which option in the Image Map palette should you choose from the Target pull-down menu?
A. _top
B. _self
C. _blank
D. _parent

Correct Answer: C QUESTION 39
You have created a button with ext in Adobe ImageReady. You want to add rollover effect. After adding a new state, how can you change the appearance of the new state?
A. rotate the text
B. add a layer effect
C. change the color mode
D. change the optimization settings

Correct Answer: B QUESTION 40
Which is an advantage of the Link Slices function?
A. It allows to resize a set of linked slices at once.
B. It allows you to move a set of linked slices at once.
C. It allows you to optimize a set of linked slices at once.
D. It allows you to link a set of slices to the same URL at once.

Correct Answer: C QUESTION 41
You have created a path around an image. You want to save the path as an image clipping path for use in a page layout application.
What should you do?
A. convert the path to a Vector Mask and save the file in Photoshop .psd format
B. select the path; choose>Export>Paths to IIIustrator and save the file as PDF
C. use the Move tool to drag and drop the path from Photoshop into the page layout document
D. save the path; choose Clipping Path from the Path palette and save the file as a photoshop EPS

Correct Answer: D QUESTION 42
You are crating a logo. The single document will be output at various sizes to various media. Which tools should you use?
A. the Type tools and Shape tools with the Fill Pixels option selected
B. the Type tools and Shape tools with the Shape Layer option selected
C. the Type Mask tools and Shape tools with the Fill Pixels options selected
D. the Type Mask tools and Shape tools with the Shape Layer option selected

Correct Answer: B QUESTION 43
Which tool should you sue to reposition a point on an existing path?
A. pen
B. move
C. direct-selection
D. path component selection

Correct Answer: C QUESTION 44
You want to rotate and scale a selection at the same time. Which tool or command should you use?
A. crop tool
B. Image>Image Size
C. direct-selection tool
D. Edit>Free Transform Correct Answer: C
QUESTION 45
You need to scan an old black and white print. You want to capture the widest range of tonality from the print.
Which color depth setting should you use?
A. 48 bit RGB
B. 32 bit CMYK
C. 8 bit grayscale
D. 1bit black and white

Correct Answer: A QUESTION 46
You are creating an image for a client who will be using the image by placing it in several layout applications. You want to maximize the compatibility of the image with the different layout applications.
Which file format should you use?
A. PDF
B. PSD
C. TIFF
D. JPEG

Correct Answer: C QUESTION 47
You are working on a Photoshop document, and choose File>Place. You select an EPS file. Which two options are available before you rasterize the EPS file? (Choose two.)
A. anti-alias
B. transform
C. save path
D. make work path
E. rasterize fill content

Correct Answer: AB QUESTION 48
You need to save an image as a TIFF file with lossless compression. Which TIFF Options settings will provide the widest platform compatibility?
A. LZW
B. ZIP
C. RLE
D. JPEG

Correct Answer: A QUESTION 49
Exhibit.

You want to rename a number of images in the File Browser by using the Batch Rename command. Which file naming options should you select to add a sequential number after each original image name?
A. select None and One Digit Serial number
B. select Document Name and One Digit Serial Number
C. type the desired name and sequential numbers in each section
D. leave the first section blank and then select One Digit Serial Number for the second section

Correct Answer: B QUESTION 50
You want to place an EPS logo on an image you are creating. You want to place the logo 200 pixels in from the left side and scale it to be 300 pixel wide.
What should you do?
A. make a 300 pixel selection at the correct location and choose File>Place
B. place the EPS file; then, use the Option Bar to the specify location scale
C. place the EPS file; rasterize it’ then use the Free Transform tool to locate and scale the file
D. place the EPS file; rasterize it to be 300 pixels wide; then drag and drop it to the desired location

Correct Answer: B QUESTION 51
You have crated two shape layers. You want to alight the left edge of one of the shapy layers to the left edge of the other shape layer.
What should you do?
A. link the two layers and click the Align left edges button in the Option bar of the Move tool
B. merge the two layers and click the Align left edges button in the Option bar of the Move tool
C. group the two layers and click the Align left edges button in the Options bar of the Move tool
D. place both layers in the same layers set and click the Align left edges button in the Option bar of the Move tool

Correct Answer: B QUESTION 52
You are editing a portrait of a person. You want to make the yes larger while maintaining the proportions so they appear natural.
What is the most effective way to do this by using the Liquify tool?
A. click the Wrap tool and select Mesh in the view Options menu
B. click on the Bloat tool, and select Backdrop in the View Options menu
C. click on the Shift Pixels tool and choose Smooth from the Reconstruction menu
D. Make a selection around the eyes and use the Zoom tool from the Liquify dialog box

Correct Answer: B QUESTION 53
You want to create a clipping group of two layers using the Layers palette. What should you do?
A. choose Group with Previous from the Layers palette menu
B. Alt (Windows) or Option (Mac OS) click on the line dividing the two layers
C. Ctrl (Windows) or Command (Mac OS) click on the line dividing the two layers
D. Link the layers then Ctrl (Windows) or Command (Mac OS) click on the line dividing the two layers

Correct Answer: B QUESTION 54
You want to reduce the opacity of the original content of a layer without changing the appearance of the styles applied to that layer. Which Layer palette control should you adjust?
A. Fill
B. Opacity
C. Blending Mode
D. Create new adjustment layer

Correct Answer: A QUESTION 55
You have applied a Curves Adjustment layer to an image. You want to edit to curve. What should you do?
A. double-click on the adjustment layer thumbnail
B. choose Change Layer Content from the Layer menu
C. double-click on the adjustment layer mask thumbnail
D. choose Layer Properties from the Layers palette menu

Correct Answer: A QUESTION 56
A layer contains a shape filled with a solid color. You want to fill the shape with a gradient. What should you do?
A. select the shape layer and choose a gradient from the Swatches palette
B. select the gradient tool from the toolbox; select a gradient from the options bar, and drag the gradient tool across the shape
C. select the shape layer; click the Layer Styles button on the Layers palette and select Gradient overlay; choose a gradient and click OK
D. select the shape layer; click the New Adjustment Layer button on the Layers palette and select Gradient Map; choose a gradient and click OK

Correct Answer: C QUESTION 57
You have scanned a map in several overlapping sections. You want to assemble the pieces as layers in one document, with the overlapping areas in register.
Which blending mode produces a solid black when the layers are aligned?
A. Overlay
B. Exclusion
C. Difference
D. Vivid light

Correct Answer: C QUESTION 58
Which statement about layer sets is true?
A. They can be masked.
B. They can have filters applied to them.
C. They can have styles applied to them.
D. They can be grouped with single layers.

Correct Answer: A QUESTION 59
You are printing a 72 ppi image and choose to scale the image to 50% in the Print dialog box. To which resolution will the image be printed?
A. 36 ppi
B. 72 ppi
C. 144 ppi
D. 360 ppi

Correct Answer: C QUESTION 60
You have created an image that includes Type layers. You need to scale and print a selected area but keep the type as sharp as possible.
What should you do?
A. crop to the selection; then scale in the print dialog box and print as a PDF
B. duplicate the image; then crop to the selection and scale in the print dialog box.
C. copy the selected area to a new document; then scale using Image size and print One Copy
D. scale it by using the print with a preview command; then click on Include Vector Data and Print Selected Area

Correct Answer: D

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QUESTION 65
An application needs to run on two different devices. Each device requires different, optimized ActionScript to run. What command is needed to detect the device that the content is being run on so different sets of ActionScript run properly?
A. $device
B. $version
C. _deviceid
D. _devicename
E. fscommand2( “DeviceID”, “ID” );
F. fscommand2( “GetDevice”, “devicename” );
G. fscommand2( “DeviceName”, “devicename” );

Correct Answer: F
QUESTION 66
A phone with an English operating system is attempting to load in Chinese text from an external XML file. What would you need to do to get the player to interpret the text in the native language? Assume the correct fonts are installed and the text is Unicode.
A. Be sure the System.useCodePage property is set to true.
B. Be sure the System.useCodePage property is set to false
C. The text cannot be displayed on the device in this scenario.
D. Unicode text is only supported with the LoadVars class not XML

Correct Answer: B
QUESTION 67
What is the best method for ensuring that elements on a layer are NOT part of the published SWF file?
A. set the layer to be a guide layer
B. move those elements off of the stage area
C. turn the layer to hidden in the layer properties
D. reduce the alpha transparency of those elements to zero

Correct Answer: A
QUESTION 68
What functionality is supported for capturing user input when developing ringtones and wallpapers in Flash Lite 2?
A. Using an input text field
B. Using the soft keys (RSK and LSK) of the device
C. Using the numeric buttons of the device
D. It is NOT possible to capture user input when developing ringtones and screensavers

Correct Answer: D
QUESTION 69
What is the best and most efficient way to flip content 90 degrees and provide a landscape mode for an application?
A. _root._rotate = 90;
B. _root.rotation = 90;
C. tellTarget( ” ” ) { _rotation = 90; }
D. fscommand2( “setDisplayMode”, “portrait” );
E. fscommand2( “setDisplayMode”, “landscape”, 90 );
F. enclose everything in a movieclip and then apply _rotation = 90;

Correct Answer: F
QUESTION 70
What ActionScript command is used to dial a phone number in Flash Lite 2?
A. getURL()
B. loadMovie()
C. FSCommand
D. FSCommand2

Correct Answer: A
QUESTION 71
What is NOT a sound editing feature in the Flash 8 authoring tool?
A. Changing the sound envelope of a sound
B. Modifying the start and end points of a sound
C. Changing the beats per minute (bpm) of a sound file
D. Switching the sound time units from seconds to frames

Correct Answer: C
QUESTION 72
What method of code looping offers the best performance for Flash Lite?
A. a ‘for’ loop
B. a ‘while’ loop
C. a ‘for…in’ loop
D. a ‘timeline’ loop

Correct Answer: B
QUESTION 73
How can you determine the type of device that a user has?
A. Using the FSCommand
B. Using the getDevice() method
C. Using the getPlatform() method
D. Using the System.capabilities object

Correct Answer: D
QUESTION 74
When using a dynamic text field in a Flash Lite application, what will result in the smallest file size for the exported SWF file?
A. using pixel fonts
B. using device fonts
C. using a font size of less than 8 points
D. using an anti-aliased font, but only embedding required characters
Correct Answer: B QUESTION 75
On the BREW platform, Flash Lite is able to access the SMS system of the phone. How is the message sent?
A. The SMS message is sent as an email message.
B. Flash Lite is not able to send SMS messages from BREW.
C. The SMS system is started and prefilled but the user must still click send.
D. The SMS message is sent silently from the Flash Lite player, without any additional user interaction.

Correct Answer: D QUESTION 76
A button has keyframe content for its “up”, “over”, and “hit” keyframes.
The “down” state has no keyframe. What is displayed when the user activates the button’s “down” state?

A. nothing
B. content of the “up” keyframe
C. content of the “hit” keyframe
D. content of the “over” keyframe

Correct Answer: D QUESTION 77
What method of the Key class is used to determine what key a user pressed on a mobile device?
A. Key.getKey()
B. 54Key.enter()
C. Key.getCode()
D. Key.getKeyCode()

Correct Answer: C QUESTION 78

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QUESTION 77
Which statement is true about region coding on a DVD?
A. Region coding works on all DVDs regardless of the type of media used.
B. To set the option for region coding you choose Edit > Preference > Encoding.
C. The main purpose of region coding is to prevent unauthorized viewing of the DVD.
D. The main purpose of region coding is to prevent unauthorized replication of the DVD.

Correct Answer: C QUESTION 78
Which statement is true about the use of a layer break?
A. It is best to specify a layer break where content is playing.
B. Encore DVD always creates the layer break automatically.
C. A layer break is the point at which the DVD player switches from the first side of the DVD to the second.
D. A layer break can be Automatic or Manual and can be found under the Settings section of the Build DVD panel.

Correct Answer: D QUESTION 79
Click the Exhibit button.
Which statement most accurately describes the subtitle script shown in the exhibit?

A. It is an example of an image script and the timecode referenced is PAL.
B. It is an example of an image script and the timecode referenced is NTSC.
C. It is an example of an FAB image script and the timecode referenced is PAL.
D. It is an example of an FAB image script and the timecode referenced is NTSC.

Correct Answer: B
QUESTION 80
Which three file formats can be directly imported into Encore DVD? (Choose three.)
A. FLV
B. TGA
C. PDF
D. MOV
E. WAV
F. HTML
Correct Answer: BDE
QUESTION 81
You create a Photoshop file that you want to reuse as a menu in other projects.
The minimum layer configuration that the file must contain to be added to the Library palette as a menu is at least one button layer with a name that begins with the _____ prefix and at least one additional layer that serves as the background of the menu.
A. (!)
B. (=)
C. (^)
D. (+)
Correct Answer: D
QUESTION 82
You have an AVI asset in a timeline that is linked from a button on a menu.
What happens when you right-click on the AVI asset in the Project panel, choose Replace Asset and select another AVI file?
A. The new AVI will replace the old AVI only if the old AVI asset is not linked to a timeline or menu.
B. The new AVI will create a duplicate timeline and menu button based on the attributes of the original asset.
C. The new AVI will replace the old AVI asset, but the timeline and Menu button associated with the old asset will be orphaned.
D. The new AVI will replace the old AVI asset and the timeline and Menu button associated with the old asset will automatically be linked to the new asset.
Correct Answer: D
QUESTION 83
Which two statements are true about the Object > Create Subpicture command? (Choose two.)
A. Hidden layers are ignored.
B. It sets the menu color set to automatic.
C. A single color image of the selected button is created.
D. The Create Text Subpicture checkbox is set to enabled.
E. The Sync Button Text and Name checkbox are set to enabled.

Correct Answer: AC
QUESTION 84
Which two indicators appear in the Menu Viewer when you select a button object on the Layers panel? (Choose two.)
A. an outline
B. selection handles
C. a dotted marquee
D. a grayed-out object
E. a color change of the object

Correct Answer: AB
QUESTION 85
You create a menu with a 30-second video background and 5-second video buttons. What happens when you set the Loop # to Forever and the Loop Point to 10;00?
A. The video menu will play for 5 seconds, start over and continue playing in 5-second loops.
B. The video menu will play for 10 seconds, start over and continue playing in 10-second loops.
C. The video menu will play for 30 seconds, start over at the 10 second point and continue looping.
D. The video menu will play for 10 seconds, start over, play for 5 seconds and continue playing in 5-second loops.

Correct Answer: C
QUESTION 86
Which two statements are true about creating a menu template? (Choose two.)
A. Links from buttons to timelines are retained.
B. Two files are created: an .EM file and a .PSD file.
C. Audio and Motion are disabled for menu templates.
D. Menu templates are only available to the current project.
E. The menu template can be saved as Self-Contained so it can be easily moved to another computer or used in another project.

Correct Answer: BE
QUESTION 87
You have a timeline with 12 chapter points and want to automatically create Chapter Index menus. Which procedure should you use?
A. select a Chapter Index submenu template in the Library and choose Menu > Create Chapter Index
B. create or choose a Chapter Index menu template and drag and drop the desired timeline onto the first index button
C. create or choose a Chapter Index menu template, link at least one button to the desired timeline, and choose Menu > Create Chapter Index
D. select the timeline in the Project window, select a Chapter Index submenu template from the Library, and choose Menu > Create Chapter Index

Correct Answer: C QUESTION 88
A Replacement layer is used as a _____.
A. button subpicture placeholder that you can later alter to match edits made to the button
B. button layer placeholder into which you can drag a video clip to use in an animated button
C. menu image placeholder into which you can drag a different image while maintaining layer effects
D. menu background placeholder into which you can drag a new background without changing other menu attributes

Correct Answer: C QUESTION 89
Click the Exhibit button.
You decide to replace a menu in your project with one of the menu templates. The menu you want to
replace is currently in the Menu Viewer.
On which icon indicated in the Library panel should you click?
A. A
B. B
C. C
D. D
Correct Answer: B
QUESTION 90
Which two statements are true about the drop shadow effect? (Choose two.)
A. Drop shadows can be applied to Subpicture layers.
B. Drop shadow settings apply to all buttons on a menu.
C. Drop shadows applied to a layer set affect all layers in that set.
D. Drop shadows applied in Encore DVD are editable in Photoshop when you choose Edit > Edit Menu in Photoshop.
E. To save a specific drop shadow effect in the Styles panel, you create a Photoshop file with the correct drop shadow settings and use the New Item button on the Styles panel to select the Photoshop file.

Correct Answer: DE
QUESTION 91
You have created a menu from several objects from the Library panel including six buttons. You want to align your buttons with the left edge of your title safe area and adjust the vertical spacing between them so that they are evenly spaced. What is the most efficient way to do this?
A. select all six buttons; choose Menu > Align > Relative to Safe Areas; choose Menu > Align > Left; choose Menu > Distribute > Vertically
B. select all six buttons; choose Object > Align > Relative to Safe Areas; choose Object > Align > Left; choose Object > Distribute > Vertically
C. select all six buttons and move them so that all six are within the left edge of the Title safe area; choose Menu > Align > Left; choose Menu > Distribute > Vertically
D. select all six buttons and move them so that all six are within the left edge of the Title safe area; choose Object > Align > Left; choose Object > Distribute > Vertically

Correct Answer: B
QUESTION 92
Which button on the Menu Viewer do you use to check the highlight color assigned to buttons by the Automatic Color Set?
A. Show Guides
B. Show Button Routing
C. Show Normal Subpicture Highlight
D. Show Selected Subpicture Highlight
Correct Answer: D
QUESTION 93
Click the Exhibit button.
Which button on the Menu Viewer shown in the exhibit should you use to view button routing?

A. A
B. B
C. C
D. D
Correct Answer: C QUESTION 94
What do you need to do to see the Menu Viewer in a separate TV monitor?
A. connect a TV via a PC-to-TV converter
B. connect a DV monitor using an IEEE 1394 connector
C. connect an analog monitor using an analog video card
D. connect a second monitor to a video card with dual monitor-out connectors

Correct Answer: B QUESTION 95
To transform a text block like an object, which tool should you use to select the text?
A. Text tool
B. Move tool
C. Direct Select tool
D. Horizontal Text tool

Correct Answer: C

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QUESTION 31
You created Volume keyframes in a track by using the Write automation method. Which statement is true?
A. Moving the clip on the sequence will not move the keyframes.
B. Moving the clip on the sequence will cause those keyframes to move.
C. You can move the keyframes if you press the Alt key as you move the clip.
D. You can move the keyframes if you press the Control key as you move the clip.

Correct Answer: A
QUESTION 32
When should you map a clip’s source audio channels?
A. after adding a clip to a sequence
B. before adding a clip to a sequence
C. in the original audio creation program
D. immediately before exporting to DVD or video tape

Correct Answer: B
QUESTION 33
Which determines the specific settings that appear in the ASIO settings dialog box?
A. the ASIO device driver
B. the audio effects used in the project
C. the Playback Settings in the Project Settings dialog box
D. the hardware selected in Audio Output Mapping preferences

Correct Answer: A
QUESTION 34
Which panel allows you to create settings that will allow you to capture only the video and NOT the audio from a clip on a digital video tape?
A. the Info panel
B. the Capture panel
C. the Effects panel
D. the Project panel

Correct Answer: B QUESTION 35
How do you add an Opacity keyframe to a clip on the timeline with the Selection tool?
A. Alt-click the graph on the desired clip
B. Ctrl-click the graph on the desired clip
C. Shift-click the graph on the desired clip
D. It is NOT possible with the Selection tool.

Correct Answer: B QUESTION 36
Double-clicking on the work area bar in the Timeline panel _____.
A. causes the Timeline to play in preview mode
B. causes the work area bar to extend the length of the project
C. renders the section of the Timeline the work area bar covers
D. causes the work area bar to extend the length of the Timeline panel

Correct Answer: D QUESTION 37
What happens when you open a project with a custom workspace on a computer other than the one on which you created it?
A. The application asks you to create the custom workspace.
B. The application looks for a workspace with the same name.
C. The application opens the project with the default Editing workspace.
D. The application creates a .PRPROJ preferences file of the same name.

Correct Answer: B QUESTION 38
Click the Exhibit button.
You are dragging a panel. What happens to the dragged panel when the mouse button is released?
A. The dragged panel is grouped with the existing group.
B. The dragged panel is removed from the existing group.
C. The dragged panel is docked next to the existing group.
D. The dragged panel creates a new group in the middle of the screen.

Correct Answer: A
QUESTION 39
How will sequence markers in a nested sequence appear in the parent sequence and in the source monitor?
A. They will appear as clip markers.
B. They will appear as DVD markers.
C. They will appear as sequence markers.
D. They will appear as multi-camera markers.

Correct Answer: A
QUESTION 40
What happens when you use the Slip tool to drag the center clip of three clips to the left?
A. The duration of the center clip changes.
B. The In and Out points of the center clip change.
C. The Out point of the clip to the left is shortened.
D. The In point of the clip to the right is lengthened.
Correct Answer: B
QUESTION 41
How do you access the Multicam Monitor window?
A. through the Window menu
B. through the Flyout menu on the timeline
C. through the Flyout menu on the Program Monitor
D. through the Right-click menu on the Multicam Clip

Correct Answer: C QUESTION 42
What is the duration of a clip if you set the In point and Out point to the same timecode?
A. zero frames
B. one frame
C. It depends on the frame rate.
D. It depends on the dropcode setting.

Correct Answer: B QUESTION 43
You define a sequence clip as a multi-camera clip _____.
A. through Clip menu
B. through the Sequence menu
C. through the Flyout menu of the Timeline
D. by applying a multi-camera filter to the sequence clip

Correct Answer: A QUESTION 44
Which procedure assures continuous timecode on a tape?
A. resetting the counter on your video camera with each scene
B. using an analog VCR to put timecode on the tape before you use it
C. fast-forwarding at least five seconds between scenes when using a new video tape
D. using your digital camera to shoot the lens cap with audio recording disabled before you use the tape

Correct Answer: D

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